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SHIPPING & RETURNS
At The Global Sourcer, every order is handled with care from sourcing through to delivery. As many of our pieces are located specifically in response to individual client requests, we ask that all product details are carefully reviewed before confirming a purchase.
UK DELIVERYStandard UK delivery is typically expected within 3–7 working days once your item is ready for dispatch.Orders are dispatched Monday to Friday, excluding UK bank holidays. As some pieces are sourced internationally, additional sourcing or transit time may apply before your item is ready for final delivery.Where appropriate, high-value items will be sent using tracked and/or insured delivery services.Shipping costs and estimated delivery times will be confirmed where applicable before you proceed with your purchase.INTERNATIONAL DELIVERYWe offer worldwide delivery. Shipping times and costs vary depending on the destination, location of the item and courier service.International shipments may be subject to customs duties, import taxes or other local charges imposed by the destination country. Unless specifically confirmed as included in your quotation, these charges are the responsibility of the recipient.The Global Sourcer is not responsible for charges imposed by customs authorities.
Many pieces supplied by The Global Sourcer are located and secured specifically in response to an individual client's request.For this reason, we do not offer voluntary returns or exchanges for change of mind on items that have been sourced and secured specifically for you, except where required by applicable consumer law.Before payment, we will provide the product information reasonably available to us. This may include photographs, size, colour, measurements, condition, product specifications and pricing.Please review these details carefully before asking us to secure your item. If you require additional photographs, measurements or sizing information, please request these before confirming your purchase.This policy does not affect your statutory consumer rights, including any applicable cancellation rights and your rights where an item is faulty, damaged, misdescribed or incorrectly supplied.SIZING & PRODUCT DETAILSLuxury sizing can vary between brands, collections and individual products.We encourage clients to check sizing, measurements, colours and other product details carefully before confirming a purchase.Where available, we are happy to provide additional information to help you make your decision before an item is secured.WRONG, DAMAGED OR FAULTY ITEMSEvery item is carefully checked before dispatch.If you believe you have received an incorrect, damaged, faulty or misdescribed item, please contact us as soon as possible after receiving or discovering the issue.Please provide your transaction details, a description of the issue and photographs where appropriate so that we can review the matter.Where applicable, we will arrange an appropriate resolution in accordance with your statutory consumer rights.UNFULFILLED SOURCING REQUESTSIn the rare event that payment has been made and we are subsequently unable to secure your requested item, we will contact you as soon as reasonably possible.Where available, we may offer you an alternative item. You are under no obligation to accept an alternative.If we are unable to fulfil the agreed purchase, any amount due back to you will be refunded.REFUNDSWhere a refund is due, it will be processed in accordance with applicable consumer law and returned using the original payment method where reasonably possible.Processing times may vary depending on your bank or payment provider.
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